Union Printer Elevates Customer Experience with Launch of 'UnionCare 360' Global Support Program
Union Printer, a global leader in UV printing technology, today announced the launch of "UnionCare 360," a comprehensive, all-encompassing customer support and service program designed to maximize the productivity and profitability of print businesses worldwide. This initiative marks a significant evolution in how Union Printer partners with its clients, moving beyond equipment sales to provide a complete ecosystem of support.
The printing industry is fast-paced, and any downtime can result in significant financial losses. Recognizing this, Union Printer has developed UnionCare 360 to offer proactive, rather than reactive, maintenance. The program includes 24/7 remote diagnostics, priority on-site service, and a guaranteed 48-hour response time for critical issues, ensuring that customers' operations run smoothly around the clock.
"At Union Printer, we understand that our relationship with our customers doesn't end at the point of sale," said Jonathan Hayes, Vice President of Customer Success. "Our clients rely on our machines to drive their businesses. UnionCare 360 is our promise to be there for them every step of the way, providing the expertise and resources they need to succeed in a competitive market."
A key feature of the new program is the "Performance Optimization Audit." Every quarter, a Union Printer technician will conduct a thorough review of the customer's equipment, checking everything from printhead alignment to ink viscosity. This preventative approach helps identify potential issues before they lead to breakdowns, extending the lifespan of the machinery and maintaining optimal print quality.
In addition to hardware support, UnionCare 360 offers extensive training and educational resources. Subscribers gain access to the "Union Academy," an online portal featuring video tutorials, webinars, and certification courses on everything from basic machine operation to advanced color management and workflow integration. This ensures that operators at all skill levels can get the most out of their Union Printer equipment.
The program also introduces a new "Parts Assurance Plan," which guarantees the availability of critical spare parts. Union Printer has established regional distribution centers stocked with essential components, allowing for rapid shipping and minimizing the wait time for replacements. For businesses that cannot afford any downtime, Union Printer offers a loaner machine program, providing a temporary replacement while repairs are being made.
Customer feedback has been a driving force behind the development of UnionCare 360. "We listened to our clients, and they told us they wanted more than just a warranty; they wanted a partner," Hayes explained. "UnionCare 360 is our response to that need. It's about building long-term relationships based on trust, reliability, and shared success."
The launch of UnionCare 360 underscores Union Printer's commitment to being the most customer-centric company in the UV printing industry. By investing in this enhanced support infrastructure, Union Printer is not only protecting its customers' investments but also empowering them to grow and innovate with confidence. The program is now available to all Union Printer customers globally, with flexible subscription options to suit businesses of all sizes.
